Privacy Policy
At Levels Family Chiropractic, we understand that your privacy matters, especially when it comes to your health and personal information. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website at levelsfamilychiropractic.com, you agree to the practices described below.
Information We Collect
When you visit our website or book an appointment, we may collect the following types of information:
Information you give us directly. This includes your name, phone number, email address, and any details you share through our contact form, appointment booking system, or when you call our office.
Information collected automatically. Like most websites, ours uses cookies and similar technologies to understand how visitors use our site. This may include your IP address, browser type, the pages you visit, and how long you stay on them.
Health information. If you become a patient, we collect health-related information as part of your care. This information is handled in accordance with HIPAA guidelines and is kept separate from anything submitted through our public website. Our HIPAA Notice of Privacy Practices, available at our office, governs how clinical health records are used and shared.
How We Use Your Information
We use the information we collect to:
Respond to your questions and appointment requests, confirm and remind you about upcoming visits, improve our website and the services we offer, send updates about our practice if you have opted in to receive them, and meet legal and regulatory requirements.
We do not sell your personal information to third parties.
Cookies and Tracking
Our website may use cookies to improve your browsing experience and to understand site traffic through tools like Google Analytics. You can disable cookies through your browser settings, though some parts of the site may not function as smoothly without them.
Third Party Services
We use third-party tools to help run our website and practice, including our online booking platform (ChiroTouch), Google Maps for location information, and review or social media widgets. These providers may collect information independently in accordance with their own privacy policies. We encourage you to review those policies if you have concerns.
Sharing Your Information
We do not share your personal information with outside parties except in the following cases: when required by law, when necessary to provide a service you requested (such as a third-party scheduling platform), or with your consent.
Data Security
We take reasonable steps to protect the information we collect, but no method of transmission over the internet is completely secure. We cannot guarantee absolute security, though we work to keep your information safe through standard administrative and technical safeguards.
Children's Privacy
Our website is not directed at children, though our pediatric chiropractic services are designed for patients of all ages. We do not knowingly collect personal information from children through the website itself. Information related to pediatric patient care is collected directly from parents or guardians during the appointment process.
Your Choices
You can ask us at any time to update, correct, or delete the personal information we hold about you, by contacting us using the information below. If you've subscribed to emails or texts from us, you can unsubscribe at any point using the link provided or by letting our front desk know.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new effective date.
Contact Us
If you have any questions about this Privacy Policy, please reach out to us:
Levels Family Chiropractic
11895 Hickman Road, Suite 600, Urbandale, IA 50323
Phone: (515) 461-9738